Customer Service Liaison

3 days ago


Champaign, Illinois, United States Spherion Full time
Job Overview
Spherion is seeking a skilled Customer Service Representative to provide high-quality support to our clients. As a key member of our team, you will be responsible for handling customer inquiries and requests through multiple communication channels, including phone and email.

About the Role
This is a full-time position that requires excellent communication skills, a commitment to customer satisfaction, and the ability to work in a fast-paced office environment. You will be working closely with our team to resolve customer complaints and issues efficiently and professionally.

Responsibilities
* Handle customer inquiries and requests through multiple communication channels, including phone and email
* Provide accurate and timely information about products, services, and company policies
* Maintain detailed and accurate customer interaction records
* Resolve customer complaints and issues efficiently and professionally
* Escalate complex issues to appropriate senior team members or management when necessary
* Participate in team meetings and training sessions to continuously improve service skills
* Support team members and contribute to a positive work environment
* Meet and strive to exceed established performance metrics

Requirements
* 1-4 years of customer service experience
* Advanced verbal and written communication skills
* Ability to multitask and prioritize customer requests effectively
* Professional demeanor and positive attitude
* High school diploma or equivalent
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Basic computer proficiency
* Comfortable using computer and phone systems simultaneously

Benefits
Spherion offers a comprehensive benefits package, including health insurance, paid time off, and an incentive and recognition program. We are an equal opportunity employer and welcome applications from diverse candidates.

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