Public Service Representative

3 weeks ago


Champaign, Illinois, United States State Universities Retirement System of Illinois Full time
About the Role

The Public Service Representative will be responsible for providing excellent customer service to SURS members, employers, and outside entities regarding SURS benefits. This role requires strong communication skills, critical thinking, and mathematical abilities.

Key Responsibilities
  1. Provide exceptional customer service to SURS members, employers, and outside entities
  2. Serve as a process liaison between the Call Center and other departments
  3. Counsel members on all SURS benefits with a focus on retirement
Requirements
  • High school diploma or equivalent
  • Three years of experience in customer service or office administrative support, or a combination of college coursework and work experience
Desirable Qualities
  • Strong analytical thinking skills
  • Ability to work well with others during conversations, projects, meetings, or other collaborations
Compensation and Benefits
  • Estimated salary: $50,000 - $65,000 per year, depending on experience
  • Flexible work environment
  • Paid parental leave after six months of employment
Department Overview
  • The Call Center department provides customer service to SURS members, employers, and outside entities regarding SURS benefits


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