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Customer Service Representative

1 week ago

Renton, Washington, United States XPO Logistics Full time

XPO Logistics - Job Overview: As a Customer Service Rep, you'll be at the forefront of delivering exceptional experiences to our clients. Your role will involve:

Key Responsibilities
  • Providing top-notch support to customers via phone and email
  • Handling customer complaints in a professional manner, ensuring a calm and courteous tone
  • Determining root causes of issues and implementing effective solutions
  • Maintaining visibility into delivery routes and schedules
  • Scanning haul-away pods and verifying timestamps
  • Processing changes or cancellations to delivery orders with accuracy

We're committed to fostering a work environment that encourages collaboration, open communication, and growth opportunities.