Customer Service Representative

4 days ago


Renton, Washington, United States Ross Stores, Inc. Full time
Job Overview:

The Customer Service Representative role at Ross Stores, Inc. is designed to ensure a positive shopping experience for our customers. As a representative of the company, you will be responsible for maintaining a clean and organized store environment, providing exceptional customer service, and representing the Ross brand in a professional manner.

Key Responsibilities:
  • Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
  • Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
  • Assist customers in any way necessary - register-trained, assist customers with merchandise, and answer customer questions in a polite and knowledgeable manner.
  • Provide prompt and efficient responses to customers at all times; respond to customer service calls immediately.
  • Represent and support the Company brand at all times.
Required Skills and Qualifications:
  • Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.


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