General Manager
2 months ago
About Altitude Trampoline Park
We believe in creating a fun and energetic environment where families and friends can come together to experience the thrill of trampolining and other activities. Our goal is to provide a safe and welcoming space for people of all ages to enjoy playtime and make lasting memories.
Job Summary
The General Manager will play a key role in ensuring the smooth operation of our trampoline park, including guest services, food and beverage, training, and operations. This individual will report directly to the owner and work closely with the team to maintain high standards of quality and customer satisfaction.
Key Responsibilities
- General
- Work collaboratively with the team to achieve business objectives
- Develop and implement effective training programs to equip team members with the skills and knowledge needed to deliver exceptional guest experiences
- Manage all aspects of the operation, including financial reporting and inventory management
- Establish and maintain Altitude standards and expectations
- Oversee labor and spending for the entire facility, ensuring alignment with park policies
- Track and analyze spending to ensure accuracy and compliance
- Develop and implement strategies to drive profitability and growth
- People
- Recruit, hire, and develop top talent to join the Altitude team
- Set and communicate clear expectations for team performance and accountability
- Ensure effective execution of training programs to equip team members with the skills and knowledge needed to deliver exceptional guest experiences
- Create a positive and inclusive work environment that promotes staff retention and engagement
- Lead and influence through effective motivation, celebrations, and accountability
- Select and develop high-potential staff members for internal promotions and career advancement
- Sales
- Develop and execute sales and marketing plans in collaboration with the support center team
- Manage the budget and business plan to meet or exceed planned financial performance
- Draft, communicate, and track individual goals and objectives
- Guest Services
- Create an exceptional guest experience through superior operations and customer service
- Seek out and act on guest feedback to inform management and hourly team development
- Maintain a safe and secure facility for all park guests
Qualifications and Skills
- 5+ years of experience managing a team in an entertainment or food and beverage environment
- Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
- Workdays, nights, weekends, and holidays as required
- Operate in a fast-paced environment with constant distractions
- Lift and carry over 50 pounds regularly
- Achieve budgeted financial results in areas of responsibility
- Act as a mentor and lead by strong example
- Maintain a professional image
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