Customer Service Leader

2 weeks ago


Gorham, Maine, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end operations, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Observe and adhere to all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk associates during idle periods.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Secure front-end change drawers and protect company assets.
  • Maintain general housekeeping and sanitation standards.
  • Perform cashier and service desk functions as needed.
Requirements
  • Effective communication and customer service skills.
  • Ability to meet minimum age requirements.
  • Demonstrated ability to learn multiple tasks and technical requirements.
  • Ability to perform technical requirements of cashier and service desk functions.
Preferred Requirements
  • Promote customer goodwill through high standards in customer service.
  • Maintain effective work schedules for front-end and service desk associates.
  • Handle cash pickups and change orders as requested.
  • Verify customer IDs and observe store policies.
  • Provide hassle-free refunds and supervise performance of duties.
Working Conditions

This role requires the ability to perform repetitive hand and arm motions, bend and lift products weighing up to 15 pounds, and work in and out of inclement weather. The ideal candidate will be able to handle a variety of substances associated with cleaning materials, packaging materials, and fresh produce.

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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