Clinical Research Manager

2 hours ago


Durham, North Carolina, United States Durham - Velocity HQ Full time
Job Title: Clinical Research Manager

At Durham - Velocity HQ, we are seeking a highly skilled Clinical Research Manager to join our team. As a key member of our organization, you will play a pivotal role in overseeing the operational excellence of our Patient Engagement and Recruitment Call Center.

Key Responsibilities:

  • Lead and supervise the daily operations of the patient recruitment call center, including managing staffing, training, and performance evaluation of call center staff
  • Implement and uphold call center best practices to ensure seamless call flow, efficient inquiry handling, and compliance with relevant regulations and guidelines
  • Monitor key call center metrics and performance indicators to evaluate the effectiveness of recruitment efforts and initiate data-driven improvements
  • Cultivate and maintain relationships with potential study participants to establish trust and rapport
  • Execute patient-centered engagement strategies to ensure a positive experience throughout the recruitment process
  • Address patient inquiries, concerns, and feedback to enhance patient satisfaction and study compliance
  • Collaborate with clinical trial sponsors, investigators, and research teams to comprehend study requirements and tailor recruitment plans accordingly
  • Identify target patient populations and suitable recruitment channels based on study protocols and therapeutic areas
  • Ensure strict adherence to all applicable regulations, guidelines, and ethical standards governing clinical research and patient recruitment
  • Maintain a comprehensive understanding of Good Clinical Practice (GCP) and other relevant guidelines to ensure the call center's compliance
  • Implement measures to safeguard patient confidentiality and data security during the recruitment process

Requirements:

  • Profound knowledge of leading and implementing call center operational strategies and solutions
  • Exceptional leadership and management skills with the ability to inspire and motivate teams
  • Outstanding communication and interpersonal skills to cultivate relationships with patients, investigators, and sponsors
  • Data-driven mindset with the capability to analyze recruitment metrics and make informed decisions
  • Proficiency in utilizing customer relationship management (CRM) software and call center technologies
  • Familiarity with marketing and outreach strategies to effectively engage with target patient populations
  • Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment
  • Bilingual highly preferred

Education and Experience:

  • Bachelor's degree in a relevant field (e.g., healthcare, life sciences, communications, marketing) preferred or equivalent years of experience (3 or more) years of Management Experience in a call center environment preferred
  • A combination of education, training, and experience to meet the position requirements and responsibilities


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