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Community Engagement Specialist at YMCA
2 months ago
Position Level
Entry Level
Location
YMCA of Western North Carolina
Employment Type
Part-time Hourly
Educational Requirements
No specific education required
Compensation
$13.40 per hour
Work Schedule
Varied hours
Job Sector
Membership Services
About Our Organization
The YMCA of Western North Carolina is a nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. Established in 1889, we serve over 100,000 individuals from diverse backgrounds, focusing on nurturing youth potential, improving health, and fostering community engagement. Our extensive reach includes multiple YMCA facilities and program sites, as well as YMCA Camp Watia. We are committed to diversity and inclusion, actively addressing racism and promoting multiculturalism. We seek team members who are enthusiastic about community service and embody our core values of caring, honesty, respect, and responsibility.
Role Summary
We are in search of friendly and dedicated individuals to foster an inviting atmosphere for members from all walks of life. The Membership Services Associate plays a crucial role in delivering outstanding customer service and is often the first point of contact for members visiting our facilities. In this capacity, you will cultivate a welcoming environment, promote membership sales, and connect individuals to various YMCA programs, including swim lessons, sports, and childcare.
Key Responsibilities
- Greet and welcome all members and potential members as they enter our facilities.
- Articulate the value of the YMCA as a nonprofit organization and the advantages of membership.
- Utilize our membership management software to process and update memberships and register participants for programs.
- Maintain a thorough understanding of all program offerings, pricing, and operational policies.
- Deliver exceptional service to members, guests, and program participants both in-person and over the phone, contributing to member retention.
- Conduct engaging tours for prospective members, showcasing the community impact of the YMCA and the benefits of membership.
- Participate in all required staff meetings and training sessions.
- Perform additional duties as assigned.
Qualifications
- Minimum age of 16 years.
- High School Diploma or GED preferred.
- Bilingual in English and Spanish preferred.
- Basic computer skills or willingness to learn (familiarity with MS Word, MS Excel, and Daxko is a plus).
- Certification in CPR and First Aid required.
- Preferred experience of at least one year in customer service, whether paid or volunteer.
- Strong interpersonal skills: Ability to effectively communicate and manage information with peers, staff, and volunteers.
The physical demands of this position require the ability to:
- Clearly see, hear, and speak.
- Bend, stand, stoop, and walk.
- Move quickly and efficiently throughout the facility.
- Comprehend and communicate written and verbal instructions.
- Complimentary individual membership to all YMCA of WNC locations.
- Discounted membership for household members.
- Reduced fees for programs (swim lessons, youth sports, summer camp, etc.).
- Option to start a 403(b) savings account on the first day of employment and eligibility for the YMCA retirement plan.
- Opportunities for professional development through local and national YMCA training programs.
