Patient Care Coordinator
1 month ago
Maine Optometry is seeking a highly skilled and detail-oriented Patient Care Services team member to deliver exceptional patient care in our Saco, Standish & Gorham locations. This is a regular, full-time position that requires a strong work ethic and a positive attitude.
We offer a competitive salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment. Our practice is located in beautiful Southern and Central Maine, offering a quality of life that includes outdoor activities such as camping, hiking, fishing, skiing, golf, and boating.
Key Responsibilities- Provide excellent customer service to patients, vendors, and patrons of Maine Optometry.
- Perform various routine clerical tasks, including data entry support and providing information and assistance to patients regarding departmental policies and procedures.
- Answer telephone calls, screen, and direct calls as needed.
- Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
- Handle inquiries from patients and vendors in a professional and courteous manner.
- Receive and sort mail and other deliverables.
- Maintain and organize the reception/waiting area.
- Operate a variety of office equipment, including copiers, phones, and computers.
- Input and retrieve data within the computer system.
- Provide excellent customer service in scheduling patient appointments.
- Control and request as appropriate inventory relevant to the reception area.
- Complete end-of-day tasks and other outstanding paperwork to close out the day services.
- Properly bill and submit services to insurance companies while keeping the patient accurately informed.
- High school graduate or equivalent.
- Previous medical office experience is not required but preferred.
- Strong customer service skills, including communication, listening, and teamwork.
- Basic math skills.
- Familiarity with computers and ability to learn new software.
- Embraces change.
- Previous customer service experience.
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