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IT Operations Technician
1 month ago
East Carolina University is seeking a highly skilled IT Operations Technician to join our team. As a key member of our Information Technology and Computing Services (ITCS) department, you will be responsible for monitoring and supporting our data center infrastructure, including servers, storage, and networking services.
Key Responsibilities:
- Monitor data center infrastructure, including chillers, air/water flow systems, air conditioning, water alarm, fire alarm, security panels, generators, UPS, etc.
- Monitor enterprise systems servers, storage, applications, and networking services and escalate for higher level support when needed.
- Assist customers by answering help desk calls, entering help desk tickets, or interacting with facilities staff, vendors, programmers, or system administrators as customers experience difficulties with connections, accounts or services provided.
- Install and deinstall I.T. equipment.
- Provide after-hours onsite support for Data Center, including nights, weekends, and holidays.
Requirements:
- High School or General Educational Development diploma and six months of experience.
- Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience.
- Journey level requires an additional 6 months of education or experience.
Preferred Qualifications:
- IT related certifications including Microsoft, Oracle, Network +, CISCO, and others.
- Experience in the Data Center field of work including, systems administration, electrical and HVAC functional knowledge and cable maintenance/installation.
- Experience with installing hardware, making network connections, and connecting power strips.
What We Offer:
- A competitive salary range of $39,000 - $71,722.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A generous retirement plan, including a 401(k) match.
- Opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to the Department for People Operations, Success, and Opportunity at https://ecu.peopleadmin.com/postings/75137.
East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders.