Customer Experience Coordinator

3 days ago


Glendale, Arizona, United States New Century Volkswagen Full time
Job Overview

We are currently seeking a Customer Experience Coordinator to join our team at Chrysler Dodge Jeep Ram FIAT Santa Barbara. This is an exciting opportunity for a Service Advisor with experience in providing exceptional customer service and maintaining accurate records.

About the Role

In this role, you will be responsible for scheduling appointments, setting up loaner cars, and verifying insurance before maintenance is scheduled. You will also be expected to greet customers promptly, obtain customer and vehicle information, and clearly report all vehicle symptoms as described by the customer.

You will also determine and recommend maintenance based on the age, mileage, and history of the vehicle, prepare a complete and accurate estimate of the cost for labor and parts, and establish follow-up time.

Key Responsibilities
  • Schedule appointments and manage customer workflow
  • Set up loaner cars and verify insurance
  • Greet customers promptly and provide exceptional customer service
  • Obtain customer and vehicle information accurately and efficiently
  • Determine and recommend maintenance based on vehicle history and condition
  • Prepare detailed estimates for repairs and maintenance
  • Establish follow-up times and ensure timely completion of work
Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a Service Advisor or related role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
What We Offer
  • Competitive salary: $58,000 - $68,000 per year
  • Benefits package including health insurance, PTO, and 401(K)
  • Flexible working hours

Please note that this is an estimated salary range based on industry standards and location.



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