Field Service Technician

1 day ago

Harrison, New Jersey, United States Acuative Corporation Full time
Job Title: Field Service Technician

We are seeking a skilled Field Service Technician to join our team at Acuative Corporation. As a Field Service Technician, you will be responsible for installing and maintaining telecommunications equipment and networks in the field.

Key Responsibilities:
  • Installation and maintenance of networking hardware, including routers, switches, and WAPs
  • Installation and maintenance of telephony equipment and circuits
  • Hardware break/fix support for Cisco UCS servers and Nexus switching equipment
  • Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems
  • Circuit extensions and structured cabling
  • Site surveys and site audits
  • Maintenance of company vehicle, inventory, and tools to departmental standards
  • Accurate and timely submission of all job-related documents and deliverables
Requirements:
  • Working knowledge of networking hardware and topologies
  • Familiarity with Cisco networking products and interfacing through Cisco CLI
  • Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support
  • Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers
  • Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
  • Ability to provide configuration support for a variety of technology platforms through console and remote applications
  • Experience with LEC circuit identification and extensions
  • Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments
  • Ability to operate basic power tools – drills, saws, etc.
  • Work on ladders and lifts where required
  • Working knowledge of Microsoft Office applications (Excel & Word)
  • Ability to follow detailed job documents
  • Must be willing to travel within assigned region to meet customer SLAs
  • On-call, after hours, and weekend work may be required
  • Must possess a valid drivers' license with good driving record
Education and Certifications:
  • Associates degree in Information Technology or equivalent experience
  • CompTIA, Cisco, Cabling, and PBX system certifications a plus
  • Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH
  • Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

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