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Assistant Sales Manager

2 months ago

Onalaska, Wisconsin, United States Now Optics Full time
About the Role

We are seeking a highly motivated and experienced Sales Team Supervisor to join our team at Now Optics. As a Sales Team Supervisor, you will play a key role in driving sales growth and delivering exceptional customer service in a fast-paced retail environment.

Key Responsibilities
  • Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
  • Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
    • Support training, coaching, and development of retail associates.
    • Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
    • Resolve customer issues and increase customer satisfaction.
    • Communicate and execute company's standards and directives to staff.
    • Assume responsibility for other duties as developed.
  • Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
  • Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Requirements
  • You have retail management experience of at least one year in a fast-paced retail environment.
  • You have experience in a secondary leadership role or managed small sales teams.
  • You've demonstrated outstanding sales performance throughout your retail career.
  • You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
  • You have the skills necessary to communicate effectively with a diverse group of people.
What We Offer
  • We are a dynamic and growing company with a strong commitment to customer service and employee development.
  • We offer a competitive salary and benefits package, including medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and free eyeglasses.
  • We also offer paid time off, professional development opportunities, and employee recognition programs.
  • Our team members are passionate about delivering exceptional customer service and are empowered to take ownership of their work.
Why Join Our Team
  • We are a company that values innovation, creativity, and teamwork.
  • We are committed to making eye care easy and accessible for all people.
  • We offer a flexible and dynamic work environment where you can grow and develop your skills.