Reception Operations Specialist

Position Overview:

Office Coordinator

Duvall Dental Center is seeking an Office Coordinator to enhance our front office operations.

Why Choose Heartland Dental?

At Heartland Dental, we understand that exceptional patient care begins with a strong support team. We are committed to hiring and nurturing team members who can meet the operational and clinical demands of our dental practices while promoting a collaborative workplace culture. As an Office Coordinator, you will thrive in an environment that prioritizes learning, teamwork, and patient satisfaction.

In your role as an Office Coordinator, you will be part of a supportive team where patient care is paramount, and ongoing education is encouraged. The ideal candidate will be dedicated and enthusiastic about contributing to our mission of delivering outstanding patient services.

Key Responsibilities

Welcome and assist patients upon their arrival, ensuring a positive first impression of our practice. Oversee front office tasks, including managing phone calls, handling correspondence, and liaising with patients and insurance providers. Utilize Dentrix software for scheduling appointments and maintaining patient records. Coordinate and confirm appointments for various providers within the office. Process patient insurance claims and follow up on pending claims, verifying benefits and explaining coverage. Record insurance and patient payments and manage accounts receivable. Discuss treatment plan costs and payment options with patients. Collaborate with providers and staff to implement Heartland Dental systems to maximize office efficiency.

Benefits Offered

Comprehensive benefits package, including health insurance, retirement savings options, six paid holidays, and paid time off. Initial training and educational opportunities to help you reach your full potential. Join a well-established company with over 20 years of industry experience, offering a stable career path with significant growth opportunities.

About Duvall Dental Center

Duvall Dental Center is a unique practice dedicated to serving its community and patients.

Become part of a collaborative team of eight that values communication and community engagement. We are looking for a dedicated team player eager to advance in the dental field.

Minimum Qualifications

Experience in a fast-paced, customer-focused environment. Strong communication and organizational abilities. Access to minimum PHI necessary for job functions; regular HIPAA training will be provided, and safeguarding PHI is essential.

Preferred Qualifications

At least one year of experience in a dental or medical environment. One year of experience in insurance billing and accounts receivable. Familiarity with Dentrix or similar dental software.

Physical Requirements:

Ability to perform essential job functions with or without reasonable accommodation. Prolonged periods of sitting at a desk and working on a computer. Capability to lift up to 15 pounds occasionally. Willingness to participate in virtual or in-person training sessions throughout the year.

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