Technical Support Specialist
4 days ago
Suzor IT is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service to our K-12 and Municipal customers.
About the JobThis is a full-time position that requires strong technical skills, excellent communication abilities, and a passion for helping others. You will be responsible for providing user support via phone, email, or in-person, communicating complex technical information clearly and concisely.
Key Responsibilities:- Provide timely and effective support to resolve software, hardware, and peripheral issues.
- Establish strong relationships with various departments and colleagues to ensure seamless collaboration.
- Install and configure hardware and software components to meet customer needs.
- Educate staff on best technology and security practices to enhance overall performance.
- Test and evaluate new software and hardware to ensure compatibility and quality.
Our ideal candidate possesses at least 2 years of customer service experience, relevant certification (CompTIA A+ preferred), and excellent written and verbal communication skills. If you are a motivated individual who enjoys working in a dynamic environment, we encourage you to apply.
Benefits and Compensation:- $22.50-$26.50 per hour.
- A Monday to Friday schedule from 8:00 am to 4:00 pm.
- Benefits include health, dental, vision, life insurance, 401(k), paid time off, and mileage reimbursement.
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