Technical Support Specialist

4 days ago


Ashland, Pennsylvania, United States Suzor IT Full time

Suzor IT is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service to our K-12 and Municipal customers.

About the Job

This is a full-time position that requires strong technical skills, excellent communication abilities, and a passion for helping others. You will be responsible for providing user support via phone, email, or in-person, communicating complex technical information clearly and concisely.

Key Responsibilities:
  • Provide timely and effective support to resolve software, hardware, and peripheral issues.
  • Establish strong relationships with various departments and colleagues to ensure seamless collaboration.
  • Install and configure hardware and software components to meet customer needs.
  • Educate staff on best technology and security practices to enhance overall performance.
  • Test and evaluate new software and hardware to ensure compatibility and quality.

Our ideal candidate possesses at least 2 years of customer service experience, relevant certification (CompTIA A+ preferred), and excellent written and verbal communication skills. If you are a motivated individual who enjoys working in a dynamic environment, we encourage you to apply.

Benefits and Compensation:
  • $22.50-$26.50 per hour.
  • A Monday to Friday schedule from 8:00 am to 4:00 pm.
  • Benefits include health, dental, vision, life insurance, 401(k), paid time off, and mileage reimbursement.


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