Member Experience Specialist

2 days ago


Ashland, Pennsylvania, United States Lighthouse Credit Union Full time
Unlock a Rewarding Career with Lighthouse Credit Union

The Member Experience Specialist I is an all-encompassing role for the credit union. Through our integrity-based sales program, our specialists focus on unapparelled opportunities to Embrace Change & Learning while conducting routine transactions such as deposits and withdrawals. Taking Personal Ownership, the specialist proactively offers additional products and services, developing personalized solutions through Critical & Creative Thinking.

We are seeking a skilled professional to join our team in Plymouth, NH. The ideal candidate will have excellent communication skills, previous customer service experience, and a strong attention to detail. In return, we offer a competitive salary of $20/hr+, plus incentives, and a comprehensive benefits package including employee loan discount, student loan/tuition assistance program, and 401k plan with employer match/profit sharing.

The role requires occasional travel for continued training, meetings, and/or branch support. We value work-life balance and offer a predictable schedule with all locations closing at 5pm and on Sundays. Join us in creating a community that's Good for You, Good for All. A brief overview of the job responsibilities includes:
  1. Fulfills member requests and seeks opportunities for products and services.
  2. Meets members' needs by providing outstanding service, problem resolution, and needs-based selling.
  3. Prepares and disburses loans within lending limits and credit union guidelines.
A minimum six months of customer service experience is required. High School diploma or equivalent is necessary. Previous cash handling experience, ability to follow regulations, and working knowledge of Microsoft Office Suite are also preferred. With our commitment to employee growth and development, you'll have access to continued training and advancement opportunities.

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