Retail Customer Service Team Lead

3 days ago


Mechanicsburg, Pennsylvania, United States Burlington Stores Full time

Overview

Salary: $13 - $15 per hour (based on location)

We are seeking a highly motivated and customer-focused Retail Customer Service Team Lead to join our team at Burlington Stores in Mechanicsburg, PA. As a key member of our store staff, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.

Key Responsibilities:

  • Model company core values and lead by example, maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by troubleshooting issues with registers and transactions.
  • Maintain a neat and orderly front end area and coordinate meal and break periods.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

  • A competitive wage and flexible hours.
  • An associate discount.
  • Part-time associates may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
  • Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.


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