Bilingual Financial Services Associate
3 weeks ago
We are seeking a highly skilled and bilingual Financial Services Associate to join our team at Randstad. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- Respond promptly and professionally to inquiries from investment professionals, plan sponsors, and members via phone, email, and chat.
- Identify and resolve customer issues, escalating more complex problems to appropriate departments when necessary.
- Provide accurate information about our products and services.
- Document customer interactions and maintain detailed records of inquiries, complaints, and feedback.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received.
- Associate or Bachelor's degree in Finance or Business Administration.
- 1+ year of work-related customer service experience.
- Bilingual Spanish.
- Excellent problem-solving, multi-tasking, analytical, and computer skills.
- Verbal and written communication skills.
- Ability to efficiently navigate and operate personal computer and all related claims/business software.
- $19.50 per hour.
- Hybrid work arrangement, with Monday and Friday working from home and Tuesday, Wednesday, and Thursday working in the office located in Grandview Heights.
- Opportunity to work with a leading company in the financial services industry.
Randstad is an equal opportunity employer and welcomes people of all abilities. We are committed to providing a workplace that is inclusive and respectful of all employees.
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