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Emergency Response Coordinator

2 months ago

Ridgeland, Mississippi, United States Pafford Communications LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Emergency Response Coordinator to join our team at Pafford Communications LLC. As a key member of our communications center, you will be responsible for receiving and responding to emergency and non-emergency calls from the public, hospitals, and other public safety agencies.

Key Responsibilities
  • Answer 9-1-1 and emergency calls, gathering and prioritizing caller information while providing pre-arrival instructions and dispatching emergency services as needed.
  • Operate Computer Aided Dispatch (CAD) and other sophisticated communications equipment systems, ensuring efficient and accurate communication with public safety agencies.
  • Process requests for emergency and non-emergency ambulance service, referring to and memorizing detailed reference materials and standard operating procedures.
  • Identify the nature of the problem through questioning and summarize critical information for public safety responders, classifying calls according to response requirements.
  • Provide administrative support to the corporate office, referring callers to patient accounts and administrative offices as needed.
Requirements

To be successful in this role, you must have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously. You should also be proficient in computer software and equipment, with a strong attention to detail and ability to maintain confidentiality.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.