Customer Service Representative

7 days ago


Edgewater, Maryland, United States CommuniCare Family of Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at South River Healthcare Center, a member of the CommuniCare Family of Companies. This is a part-time position working every other weekend.

Key Responsibilities
  • Provide exceptional customer service to callers, visitors, and guests, maintaining a friendly and positive image for the center.
  • Answer telephone calls, determine the nature of the call, and direct the caller to the appropriate individual or department.
  • Take accurate messages when personnel are unavailable and ensure timely delivery.
  • Operate the paging/telephone system as required.
  • Greet and direct visitors to the appropriate personnel.
  • Provide administrative support as assigned.
  • Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure and certification.
  • Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.
Requirements
  • High School diploma or GED required.
  • Previous receptionist experience required.
  • Prior work/life experiences, preferably in a healthcare setting.
Benefits

As a CommuniCare employee, you will enjoy competitive wages and PTO plans. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with employer match, and Flexible Spending Accounts.

About Us

CommuniCare is a family-owned company that has grown to become one of the nation's largest providers of post-acute care. Our mission is to create 'Caring Communities' where staff, residents, clients, and family members care for and about one another. We strive to reach out with our hearts and touch the hearts of others, providing superior, comprehensive management services for the development and management of adult living communities.



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