Customer Service Liaison

3 weeks ago


Reno, Nevada, United States Curate Corp Voice Full time
Job Description

Job Title: Customer Service Representative

Location: Reno, NV

Department: Customer Support

Reports to: Customer Service Manager

Employment Type: Full-time

Job Summary

We are seeking a dedicated and reliable Customer Service Representative to provide exceptional customer experiences. The ideal candidate will be responsible for handling customer inquiries, providing product and service information, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries through various communication channels in a professional and timely manner.
  • Process orders, forms, applications, and requests in an accurate and timely manner.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
  • Document interactions with customers in CRM systems or other tools as required.
  • Collaborate with other departments to ensure customer needs are met.
  • Stay informed about the company's products and services to better assist customers.
  • Meet or exceed performance metrics including customer satisfaction, response times, and issue resolution rates.
Required Skills and Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills with attention to detail.
  • Familiarity with CRM systems and other customer support software.
  • Empathy and patience when dealing with difficult or frustrated customers.

Job Posted by Curate Corp Voice



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