Quality Assurance Manager

5 days ago


Charlotte, North Carolina, United States DPR Construction Full time
Job Description

The Quality Assurance Manager is a key role that requires inspiring and leading with passion, clarity, and building from knowledge to help teams achieve predictable outcomes. This position involves integrating a quality framework into all aspects of our business strategies, including Get Work, Do Work, and Taking Care of People.

The intent of this position is to provide leadership within the business unit and includes having a full understanding of our quality approach, including how it is implemented across the project lifecycle. This person will be responsible for speaking out, effecting change, being accountable, and driving our quality programs forward.

This role requires working onsite with project teams, in person and/or virtually with preconstruction services, engaging with operations, MEP, SPW, prefab groups, and the national quality leadership team. Understanding contract documents is essential, including but not limited to basis of design, drawings, specifications, trade standards, codes, etc.

Key Responsibilities:
  • Collaborate with the national quality team.
  • Communicate and distribute relevant materials within the business unit work groups.
  • Request for Proposal (RFP) participation as necessary and appropriate.
  • Work with preconstruction teams and project planners before mobilization.
  • Engage with project teams:
    • Help the team define client, design consultant, and end user expectations.
    • Alignment of Contract Documents with those expectations.
    • Assist in developing Distinguishing Features (DF's) and processes to track and execute them across the project life cycle.
    • Support teams to define and track all mock-up and first-of-kind requirements and strategies (visual, performance, and beneficial to stakeholders).
    • Help teams define acceptance criteria for the work, support the process for inspecting work, and support tracking and measuring quality issues in the field.
  • Facilitate trade partner engagement into our processes including how to procure the right quality approach from the market.
  • Identify and leverage data across projects.
  • Support the lessons learned by facilitating five why's and cause mapping processes and appropriately share within the Business Unit and project teams.
  • Foster an environment of accountability.

Helpful experiences include organizational leadership, preconstruction experience, project planning and execution experience, technical expertise in key areas such as exterior envelope, MEP systems, core market knowledge, quality inspection approaches, etc.

DPR has been nationally recognized for its strong company culture, based on a well-defined purpose 'We Exist to Build Great Things,' and four core values: integrity, enjoyment, uniqueness, and ever forward. A flat, title-less organization that empowers people at all levels to make decisions, DPR ranked on FORTUNE's '100 Best Companies to Work For' list for five consecutive years. For more information, visit http://www.dpr.com.



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