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Clinical Care Coordinator
2 months ago
Join Our Team as a Healthcare Support Specialist
Are you a dedicated professional seeking a fulfilling career in healthcare? If you are enthusiastic about providing exceptional patient care and desire a role that encourages personal and professional growth, we encourage you to consider this opportunity.
UPMC Life Changing Medicine is currently seeking a Healthcare Support Specialist to join our dynamic team.
Position Overview:
This role will involve a variety of responsibilities, including both clinical and administrative tasks. Ideal candidates will have prior experience in a healthcare setting, although recent graduates from medical assistant programs are also encouraged to apply.
Key Responsibilities:
- Collaborate with management to identify and implement improvements in clinical and non-clinical operations, infection control protocols, and patient evaluations.
- Demonstrate proficiency in all designated tasks within the practice.
- Manage patient records, including obtaining lab and imaging reports, completing necessary forms, scheduling appointments, and verifying insurance information.
- Perform clinical procedures such as phlebotomy, EKGs, and basic laboratory tests, while assisting physicians as needed.
- Facilitate team meetings to communicate updates and procedural changes aimed at enhancing service quality and patient safety.
- Oversee workflow and delegate tasks to other clinical personnel.
- Act as the primary user for the Epic Care system within the department.
- Provide information and education to patients and their families as directed.
- Support management in supervisory tasks and contribute to the development of departmental goals and procedures.
- Ensure efficient patient flow by managing schedules and assisting patients with their needs.
- Adhere to HIPAA regulations and maintain confidentiality regarding patient information.
- Comply with all relevant regulatory standards and UPMC policies.
Qualifications:
- High school diploma or equivalent is required.
- Completion of a Medical Assistant Program or equivalent training is preferred.
- Certification from recognized bodies (AMT, AAMA, NAHP, NCCT, or NHA) is advantageous.
- A minimum of one year of experience in patient care is required.
- Basic computer skills and familiarity with medical terminology are essential.
Licensure and Certifications:
- CPR certification is required within 30 days of hire.
- Basic Life Support (BLS) certification is preferred.
- Compliance with Act 34 is mandatory.
UPMC Life Changing Medicine is an Equal Opportunity Employer/Disability/Veteran
