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Service Team Member

1 month ago

East Stroudsburg, Pennsylvania, United States Michaels Full time
Job Description

Michaels est à la recherche d'un Service Team Member pour rejoindre son équipe de magasin. En tant que membre de notre équipe, vous serez responsable de fournir un service à la clientèle exceptionnel, d'aider les clients à trouver ce qu'ils recherchent et de garantir que leur expérience de magasin soit rapide et agréable.

Responsabilités
  • Aider les clients à faire leurs achats et à trouver les produits qu'ils recherchent.
  • Offrir un service à la clientèle amical et courtois aux caisses.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM et les commandes expédiées à partir du magasin.
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme.
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise et le rangement général du magasin.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles.
Exigences physiques et environnementales

La description du poste doit préciser les exigences physiques minimales du poste, telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l'employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.

Les exigences physiques incluent la capacité à rester debout pendant de longues périodes, à se déplacer dans le magasin, à se courber, à soulever, à transporter, à atteindre et à s'étirer fréquemment. Le postulant doit également être capable de soulever des boîtes lourdes et d'accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.

L'environnement de travail comprend un magasin de détail public à prendre soin des clients, avec toutes les aires publiques climatisées. Certains entrepôts peuvent ne pas être climatisés, et il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions).

Michaels est un employeur égalitaire et encourage tous les candidats à postuler, quel que soit leur statut de handicap ou leur origine ethnique.