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Wire Transfer Operations Associate

2 months ago


Reading, Pennsylvania, United States Customers Bank Full time

About Customers Bank:
Customers Bank is a super-community bank founded in 2009, boasting over $22 billion in assets. We pride ourselves on providing dedicated personal service to businesses, professionals, individuals, and families. Our commitment to excellence is reflected in our vision, mission, and values, which guide our daily operations and interactions.

Work Environment:
This position is based in a hybrid model, requiring in-office attendance at least three days a week.

Core Values:
We believe in fostering a culture of passion, creativity, integrity, and teamwork. Each team member is encouraged to pursue personal development plans, enabling them to reach their full potential in both personal and professional realms.

Key Responsibilities:

  • Ensure the accurate and timely processing of assigned wire transactions across all channels, including foreign currency payments, while adhering to established policies and compliance requirements.
  • Verify that all outgoing wire transfers receive the necessary approvals before funds are transmitted.
  • Oversee incoming wire queues to guarantee that transactions are posted promptly and accurately.
  • Deliver exceptional customer service related to wire transfers.
  • Monitor and assess OFAC hits to ensure compliance with financial regulations.
  • Investigate and resolve discrepancies or errors, communicating findings to management and proposing process improvements.
  • Conduct quarterly assessments of current processes and design UAT procedures for ongoing enhancements in Payment Operations.
  • Assist with the opening and closing procedures as needed.
  • Collaborate with IT and other departments to ensure that payment systems are fully integrated and compliant with industry standards.
  • Support Payment Operations reporting initiatives.
Qualifications:
  • A minimum of 2 years of experience in wire transfer operations within a banking or credit union environment.
  • Proficiency in Microsoft Office Suite.
  • Experience with PayPlus software is preferred.
  • Strong multitasking abilities.
  • Capability to build and maintain strong professional relationships.
Diversity and Inclusion:
Customers Bank is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We celebrate the unique experiences and perspectives of our team members, recognizing that their passion and creativity drive our success. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.