Customer Service Liaison

3 weeks ago


Columbus, Ohio, United States InfuSystem Full time

We are seeking a motivated and organized Customer Service Liaison to join our team at InfuSystem. As a key member of our customer support team, you will be responsible for maintaining strong relationships with our customers, resolving issues in a timely and professional manner, and providing exceptional service to ensure their satisfaction.

About the Role

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail. You will be required to work closely with our sales team, account managers, and other stakeholders to provide seamless support to our customers.

Responsibilities
  • Maintain strong relationships with customers through regular communication and issue resolution
  • Provide exceptional customer service to ensure high levels of customer satisfaction
  • Work closely with sales and account management teams to understand customer needs and provide tailored support
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to identify opportunities for process improvements and implement changes
Requirements
  • Bachelor's degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Experience working in a customer-facing role or similar industry
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match
  • Tuition reimbursement program
  • Paid time off and holidays
  • A competitive salary of $55,000 - $65,000 per year, depending on experience


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