Patient Care Coordinator

4 weeks ago


Worcester, Massachusetts, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Our team is dedicated to advancing health equity on a global scale.

Responsibilities:

  • Answer phone calls and schedule appointments
  • Provide exceptional customer service to patients and visitors
  • Manage wait times and ensure a smooth patient experience
  • Complete check-in and check-out tasks, including insurance verification and document preparation
  • Collect co-payments and issue receipts
  • Process walk-in patients and visitors
  • Manage medical records and maintain accurate logs
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform other related duties as assigned

What We Offer:

  • Paid Time Off and 8 Paid Holidays
  • Medical Plan options and Health Spending Account or Health Savings Account
  • Dental, Vision, Life, and AD&D Insurance, as well as Short-term and Long-term Disability coverage
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts
  • Employee Assistance Program and Employee Referral Bonus Program
  • Voluntary Benefits, including pet insurance, legal insurance, and LTC Insurance

Requirements:

  • High School Diploma or equivalent
  • 1+ years of customer service experience

Preferred Qualifications:

  • 1+ years of experience working in a healthcare setting
  • Strong communication and customer service skills
  • Working knowledge of general office procedures
  • Basic knowledge of Microsoft applications
  • Bilingual English/Spanish
  • Medical office experience


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