Host/Hostess - Front Door Ambassador

1 week ago


New York, New York, United States The Mark Full time
Job Summary

The Mark by Jean-Georges is seeking a highly skilled and experienced Host/Hostess to join our front door team. As a key member of our staff, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Coordinate and manage all reservations, dining room, and banquet seating to ensure efficient guest flow.
  • Provide professional and effective communication with guests to ensure guest satisfaction and resolve any issues that may arise.
  • Organize special requests, such as birthdays, specialty cakes, and large parties, to ensure a personalized experience for our guests.
  • Maintain guest relationships to promote repeat business and increase revenue.
  • Implement quick and efficient decisions based on guest and/or restaurant needs to maximize seating space and increase revenue.
  • Communicate effectively with bar, service, kitchen, and management staff to ensure seamless service.
  • Provide the highest quality service to guests at all times, maintaining a high level of integrity and professionalism.
  • Report to work on time and in proper uniform, always punching in and out as required.
  • Attend and participate in weekly restaurant manager meetings to stay informed and provide feedback.
Requirements
  • Basic math skills and ability to operate department-specific software and applications.
  • Ability to stand and/or walk for long periods of time without sitting.
  • Available to work late nights, holidays, and long days as necessary.
What We Offer

The Mark by Jean-Georges offers a dynamic and fast-paced work environment, with opportunities for growth and development. We are committed to providing exceptional guest service and creating a memorable dining experience for our guests.



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