Dog Wellness Ambassador

4 weeks ago


Parker, Colorado, United States Scenthound Full time
About the Role

The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention and providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker, and a compassionate dog lover.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
What We Offer
  • Competitive hourly base pay, plus tips
  • Merit-based pay increases
  • Complimentary service membership

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.


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