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Service and Installation Manager

2 months ago

Miami, Florida, United States Kantar Full time
About the Role

We are seeking a highly skilled Service and Installation Manager to join our team at Kantar. As a key member of our operations team, you will be responsible for ensuring the smooth installation and maintenance of our media measurement equipment in panel homes.

Key Responsibilities
  • Work remotely with panel members to install and maintain metering equipment and software in panel homes.
  • Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members.
  • Perform interactive tests and quality checks.
  • Capture information from about the equipment in the panel members homes and update a central database.
  • Educate and encourage panel members in the correct use and care of the metering equipment.
  • Collaborate with others to maintain accurate stock levels of metering equipment.
  • Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
  • Provide support on ad hoc projects and initiatives.
  • Conduct validation checks to identify any issues with data held against a home that could impact data processing.
  • Work with the wider team to ensure SLA's (Service Level Agreements) and project deadlines are met.
  • Working some evenings and weekends as part of the standard working week is required.
Requirements
  • Excellent relationship building and communication skills with internal stakeholders and panel members.
  • Customer service and problem solving – must have a polite and professional manner with a positive attitude towards problem solving.
  • Some weekend working is required – one weekend shift in four – and flexibility around shift timings is essential.
  • Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner.
  • Ability to multitask with a flexible attitude to work.
  • Fluent English essential; fluent Spanish desirable.
What We Offer
  • Medical plans with comprehensive, affordable coverage for a range of health services.
  • Health Savings Account/FSA.
  • Dental, Vision and benefits to cover unique healthcare needs.
  • Tuition Reimbursement, Commuter benefits.
About Kantar

Kantar is a global leader in data-driven decision making, providing insights and strategic advice to help businesses understand and engage with their customers. We are committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities.