Customer Service Representative
1 week ago
We are seeking a dedicated and compassionate Customer Service Representative to join our dynamic team at Fresh Form Draft. In this role, you will be the first point of contact for our customers, providing top-notch service and support through various channels. You will engage with customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities- Respond to customer inquiries in a professional manner, addressing their needs and providing tailored solutions.
- Document each customer interaction accurately in the company system for future reference and analysis.
- Follow up on customer inquiries to ensure timely resolution and satisfaction.
- Escalate complex issues to the appropriate department or supervisor as needed.
- Meet or exceed daily performance metrics, including call volume and customer satisfaction scores.
Requirements
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service role, preferably in a call center setting.
- Excellent verbal and written communication skills with a customer-focused attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
Benefits
- Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional growth and career advancement within the company.
- Supportive and collaborative work environment focused on employee development.
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