Dental Operations Manager

4 days ago

Corbin, United States Grace Healthcare Services Full time
Job Summary

The Dental Lead will oversee the daily operations of the dental clinic, ensuring the delivery of high-quality patient care and the effective management of dental staff. This role requires strong leadership skills, the ability to coordinate and supervise dental team members, and a commitment to maintaining the highest standards of patient care and safety.

Key Responsibilities
  • Coordinate and oversee the activities of the dental clinic and dental team members
  • Develop and implement policies and procedures to ensure the delivery of high-quality patient care
  • Supervise and train dental staff to ensure they have the necessary skills and knowledge to provide excellent patient care
  • Monitor and evaluate staff performance, providing feedback and coaching as needed
  • Assist in the development of an integrated care team approach
  • Work directly with the Dental Manager/Director to develop dental staff members, including education, competencies, evaluation, performance correction, patient safety, and customer service-related issues
  • Provide direction and supervision to dental assistants in a clinical care setting
  • Assist in the coordination of daily staffing to ensure that all shifts are covered
  • Assist in the oversight of dental staff
  • Assist in the hiring process of new dental staff
  • Assist the Dental Manager with annual performance evaluations
  • Respond to all questions and issues that arise from staff each day, escalating to Dental Manager if needed
  • Assist in overseeing the Infection Control program
  • Attend management and other meetings as required by Grace Health
  • Attend management development or training events organized or specified by Grace Health
  • Monitor daily performance of clinical members to ensure duties are completed accurately, efficiently, and timely
  • Keep up to date with current developments in clinical practice and education
  • Ensure adherence to clinical policies and patient care guidelines of Grace Health
  • Perform duties of Dental Assistant as needed and to support clinical operations/needs
  • Ensure safety measures are observed throughout patient care areas
  • Manage difficult situations with patients and staff using Christian principles
  • Identifies and rewards positive performance regularly
  • Demonstrate excellent customer service skills and holds all staff accountable for the same
  • Act as a positive change agent for performance improvement activities
  • Act as a role model to all staff
  • Will monitor and control staff overtime
  • Work in conjunction with Patient Access Representatives and Scheduling Manager to coordinate patient care delivery
  • Complete chart preps prior to scheduled treatment for all patients
  • Leads morning dental huddles
  • Ensure duties related to the following are completed accurately and timely:
  • Inventory and management of all clinical forms
  • Oversees ordering dental supplies
  • Coordinates servicing of clinical equipment
Requirements
  • Expanded Duties Dental Assistant with minimum of 2 years' experience preferred
  • Ability to maintain all Standards of Grace Health in conjunction with the Dental Manager
  • Demonstrate the ability to work in partnership with people balancing the needs of people with one's own clinical and professional responsibilities
  • Demonstrate effective interpersonal skills, including active listening, to influence others, build constructive relationships and achieve positive outcomes
  • Demonstrate critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Can analyze complex issues, propose solutions, and implement decisions in conjunction with the Dental Manager
  • Welcome change and is committed to encouraging continuous improvement and learning
  • Ability to accept and delegate responsibility, make sound judgments, and accurately assess when to refer issues to Supervisor
  • Manages own workload effectively while being flexible to new demands
  • Demonstrate a high level of oral and written communication and effective computer skills
  • Has the ability to integrate well with, and contribute to, an evolving management team
  • Willing to work outside normal hours, when required
Working Conditions

The Dental Lead must be able to travel locally and regionally as well as attend conferences, training and other events as required to maintain proficiency in fulfilling the responsibilities of the position.

Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.

Care coordination includes communicating with community organizations, health plans, facilities, and specialists. Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.

Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.

All team members will be involved in the process of improving quality outcomes. Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.

Team members will participate in Grace Health's advocacy program.

Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.

Maintain good attendance (daily, meetings, and other assignment tasks)

Maintain timely documentation of all work assignments.

Maintain patient confidentiality.

Maintain excellent communication with Executive officers as appropriate, i.e., CEO, Director of Operations, Director of HR, Director of Outreach, Director of Quality.

Maintain the ability to be flexible with a positive attitude.

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