Ambulatory Nursing Supervisor
1 week ago
The Ambulatory Nursing Supervisor at RUSH University Medical Center is responsible for providing administrative and clinical leadership during shifts. This role assists the departmental and clinic leadership in planning and managing team members and resources to provide the highest quality patient care in a cost-effective manner.
Key Responsibilities- Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness, and mutual goal setting for optimal patient experience and outcomes.
- Solicits feedback on customer needs by performing ongoing assessments and rounding, and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff.
- Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support, and respect.
- Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
- Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards, and organizational policies and procedures.
- Communicates current evidence-based strategies, standards of care, and protocols with peers.
- Participates in and contributes to system and clinic-based quality initiatives, research, development of care protocols, and evidence-based activities that improve patient care and outcomes.
- Works with teams to develop, implement, and track results of quality improvement activities contributing to overall quality of care and regulatory requirements.
- Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care, and in the performance of patient procedures.
- Applies the teaching-learning process to meet the learning and self-management needs of patients and families.
- Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters, and electronic communications.
- Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
- Recognizes patterns and problems in a specific patient population that require evaluation.
- Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
- Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum.
- Critically analyzes patient cases and effectively adapts the plan of care.
- Establishes regular communication patterns that facilitate the transition of care for patients and families across settings.
- Understands departmental productivity measures and uses monitoring, data reports, technology, and assessment tools to align staffing to clinical needs.
- Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
- Participates in and/or leads daily safety and capacity huddles.
- Supports clinic goals and change initiatives and participates in nursing shared governance.
- Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
- Provides education to staff and/or students in the clinic.
- Establishes a course of action for self and others to ensure that work is completed effectively and efficiently.
- Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
- Uses appropriate methods to help build a cohesive team; facilitating the completion of team goals.
- Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs.
- Manages a team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff.
- Assists in conflict resolution through communication of concerns to management.
- Assists clinic management with the management of clinic productivity and staffing to meet budgetary targets while ensuring safe patient care.
- Identifies and pursues opportunities for own self-improvement and leadership development, including participation in hospital committees and projects, and attending internal and external conferences.
- Bachelor's or Master's degree in Nursing from an accredited nursing program required.
- Current State of Illinois RN licensure required.
- A minimum of three years of experience as a Registered Nurse.
- BLS/CPR certification required.
- Analytical ability.
- Communication skills are required to lead and teach.
- Ability to interact effectively with others in difficult situations.
- Ability to work effectively as a team member.
- Ability to promote positive working relationships and team-building skills.
- Ability to participate in an on-call rotation.
- Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
- Work requires carrying heavy objects 35-40 lbs. and lifting and positioning patients, some of whom may exceed 300 lbs.
- Ability to check documents for errors, to use a keyboard to enter or retrieve data, and closely examine specimens, images, or reports is required.
- Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials and/or strong chemical agents.
- At least two years of experience as Registered Nurse working in a medical/surgical area.
- National certification.
RUSH University Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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