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Service Controls Engineer

2 months ago

Painesville, Ohio, United States Steven Douglas Corp Full time

Job Summary

The Service Controls Engineer - Automated Machines at Steven Douglas Corp will play a key role in providing technical support and resolving operational issues for our customers as well as executing system upgrades. This is an exciting opportunity for someone who is passionate about automation technology and enjoys problem-solving in a fast-paced environment.

Key Responsibilities

  • Conduct onsite visits to customers' facilities to troubleshoot, repair, and maintain automated machines and systems, primarily reviewing and updating controls on existing machines.
  • Provide technical support to customers to troubleshoot and resolve issues in a timely manner.
  • Collaborate with the engineering teams and leverage company knowledge to resolve complex operational and maintenance issues.
  • Monitor and assess the performance of installed systems, identifying areas for improvement and making recommendations for optimization.
  • Conduct business professionally and helpfully, promoting Steven Douglas Corp as a premier solution provider for custom machines and services.
  • Create and maintain the accuracy of post-service reports and other information, as needed.
  • Collaborate with internal teams to gather customer feedback and contribute to the continuous improvement of products and services.
  • Assist project management and other teams to ensure timely, complete, and accurate service deliveries.

Requirements

The ideal candidate will have a strong background in automation technology, robotics, and vision systems, with excellent problem-solving skills and the ability to work in a fast-paced environment.