Tier III Desktop Hardware Engineer

4 weeks ago

Fort Meade, Maryland, United States Tyto Athene, LLC Full time

Tyto Athene, LLC is seeking a skilled Tier III Desktop Hardware Engineer to provide exceptional technical support and assistance to our Defense Enclave Services (DES) team in Fort Meade, Maryland. This engineer will be responsible for ensuring the smooth operation of systems and providing technical assistance to DISA. The ideal candidate will have a strong foundation in computer networking, server/workstation operating systems, virtual desktop and hardware troubleshooting, endpoint management, and customer service, with a focus on resolving issues promptly and effectively with best practices and project management.

Key Responsibilities:

  • Provide remote and onsite technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support.
  • Resolve hardware and software-related issues utilizing existing formal education, technical training, and on-the-job experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.
  • Create, update, and maintain written documentation, and key network and asset information securely and confidentially.
  • Stay informed about advances in Microsoft tools, technologies, and features.
  • Resolve tickets through problem management by updating knowledge articles and bringing tickets to full resolution.
  • Escalate potential problems and client support issues to management and/or third-party vendors in accordance with SOP's, SLA agreements, and other procedural and performance documentation and/or policies.
  • Provide insights and recommendations as well as configuration mentorship to clients related to MEM/MDM and EMS.
  • Manage device encryption (Bitlocker) and conditional access for secure access to organizational resources.
  • Monitor endpoint health and ensure adherence to security best practices.
  • Application Lifecycle Management:
  • Generate reports to track device health, compliance status, and application usage.
  • Assist with the technical implementation and troubleshooting of Intune, Windows Autopilot, Microsoft Defender, and AVD solutions based on client requirements and needs.

Requirements:

  • Bachelor's degree and 5+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
  • Experience providing technical support for and within Microsoft Azure, SharePoint, Teams, and Office 365 (including Windows 10 and MS Office 2016).
  • Excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
  • Experience with Mobile Device Management solutions (Intune).
  • Experience configuring and managing Windows Autopilot deployments and configuration.
  • Experience working with Microsoft Defender in an enterprise IT environment.
  • Experience troubleshooting Microsoft Azure Virtual Desktop environments.
  • Experience supporting clients (internal or external) via phone, email, remotely, or desk side.
  • Strong understanding of Microsoft Endpoint Management (MEM) technologies, including Intune and Azure AD.
  • Experience with mobile device management (MDM) principles and best practices.
  • Working knowledge of security best practices for endpoint devices.
  • Excellent problem-solving and analytical skills.
  • Strong communication (including technical writing) and collaboration skills (ex. ability to work independently and as part of a team).
  • Basic knowledge of project management and the ability to prioritize and manage multiple tasks effectively.
  • Experience with Microsoft Configuration Manager (SCCM) or other endpoint management tools.
  • Experience with Azure Active Directory (Azure AD).
  • Experience with Cloud Security.
  • Experience with automation tools for managing Intune (e.g., Configuration Manager cmdlets)
  • Strong understanding of cloud technologies (Azure, AWS, and other CSP's).
  • Experience using Remedy, ServiceNow, or a similar ticketing system.
  • IAT Level II certification (i.e. CompTIA Sec+ CE).
  • Experience working in a DoD environment.
  • Experience working with 3rd party vendors.

Desired Qualifications:

  • ITIL, HDI, or Windows 10 MCTS certification.
  • High skill level explaining technical subjects to non-technical as well as technical customers.
  • Experience with and understanding of STIGs, Policies, and Procedures.
  • Strong customer service orientation.
  • Excellent interpersonal, negotiation, and communication (verbal and written) skills.
  • Excellent organizational, time management, and follow through skills.
  • Experience training other technical personnel and commitment to providing quality service.
  • Experience as an innovative, team-oriented problem solver.
  • Ability to manage multiple competing priorities.
  • Strong analytical skills.
  • Ability to coordinate client support and get cooperation from multiple areas within IT to accomplish assignments.

Clearance: Active Secret Clearance

Travel Required: Minimal travel.

Potential for Telework: No telework / remote work.

  • Desktop Tier III Lead

    1 month ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job Title: Desktop Tier III LeadAt Global Enterprise Services, LLC, we are seeking a highly skilled and experienced Desktop Tier III Lead to join our team. As a key member of our IT infrastructure team, you will be responsible for leading the desktop support team and ensuring the smooth operation of our desktop environment.Key Responsibilities:Lead the...

  • Senior Desktop Hardware Specialist

    1 month ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Desktop Hardware Specialist to join our team at Global Enterprise Services, LLC. As a key member of our technical support team, you will provide third-tier support to end-users for PC, server, and mainframe applications and hardware.Key Responsibilities:Provide advanced technical support for desktop hardware...

  • Senior Storage Engineer

    4 weeks ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job Summary:Global Enterprise Services, LLC is seeking a highly skilled Senior Storage Engineer to join our Defense Enclave Services (DES) team at Ft. Meade, MD.The ideal candidate will have strong expertise in operating systems and server hardware, with a proven track record of designing and implementing enterprise-class storage and data protection...

  • Mechanical Engineer

    4 weeks ago

    Fort Meade, Maryland, United States TAP Engineering Full time

    Job Summary TAP Engineering is seeking a highly skilled Mechanical Engineer to lead and support teams in the design, analysis, manufacture, and test of digital, RF/analog, and mixed microelectronics hardware at multiple levels of integration. Key ResponsibilitiesDesign and develop digital, RF/analog, and mixed microelectronics hardware at multiple levels of...

  • System Engineer

    4 weeks ago

    Fort Meade, Maryland, United States Prosync Full time

    Job SummaryWe are seeking a highly skilled System Engineer to join our team at ProSync. As a System Engineer, you will be responsible for supporting hardware integration efforts for software development teams. This includes testing various hardware configurations, optimizing optical switching, configuring and maintaining network switches, and maintaining...

  • Systems Administrator

    4 weeks ago

    Fort Meade, Maryland, United States SAIC Full time

    Job SummarySAIC is seeking a highly motivated Systems Administrator to provide technical assistance and support in Ft. Meade, MD. As a Systems Administrator, you will be providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. You will also be supporting the implementation, troubleshooting, and maintenance of IT...

  • Cloud Desktop Virtualization Specialist

    1 month ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job OverviewGlobal Enterprise Services, LLC is seeking a skilled Desktop Virtualization Engineer to support our Defense Enclave Services team in delivering a digital modernization program for DISA and Fourth Estate Agencies. The successful candidate will work with Product Owners to develop, configure, and deploy cloud-based desktop virtualization services in...

  • Software/Hardware Project Manager

    4 weeks ago

    Fort Meade, Maryland, United States National Security Agency Full time

    Job SummaryThe National Security Agency (NSA) is seeking a skilled Software/Hardware Project Manager to lead technical teams in solving complex problems and developing innovative solutions. As a key member of our team, you will be responsible for managing software and hardware projects from conception to delivery, ensuring timely and within-budget...

  • Senior Systems Engineer

    1 month ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job SummaryGlobal Enterprise Services, LLC is seeking a highly skilled Senior Systems Engineer to join our Defense Enclave Services team at Ft. Meade, MD. As a key member of our team, you will be responsible for migrating IT services into a common hosting environment, working across DOD agencies to design and plan migration tasks.Key...

  • IT Infrastructure Manager

    4 weeks ago

    Fort Meade, Maryland, United States VMR Strategic Solutions Full time

    Job SummaryVMR Strategic Solutions is seeking a highly skilled System Administrator IV to manage our server and network infrastructures. As a key member of our IT department, you will be responsible for supervising our operations team, monitoring system performance, and configuring new software and hardware.Key ResponsibilitiesManage the daily activities of...

  • Network Engineer III

    4 weeks ago

    Fort Meade, Maryland, United States ManTech Full time

    Job Summary:ManTech is seeking a highly skilled Network Engineer III to lead the planning, design, and maintenance of connectivity for enterprise network assets. The ideal candidate will have extensive experience in managing classified enterprise networks and a strong background in cybersecurity.Key Responsibilities: Lead the planning, design, and...

  • Chief Network Design Engineer

    1 month ago

    Fort Meade, Maryland, United States JCS Solutions LLC Full time

    Job OverviewJCS Solutions LLC is seeking a highly skilled Chief Network Design Engineer to join our Defense Enclave Services team at Ft. Meade, MD. As a key member of our team, you will be responsible for designing and implementing network solutions for DISA's enterprise Information Technology (IT) services.Key ResponsibilitiesProvide subject matter...

  • Senior Network Engineer

    1 month ago

    Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time

    Job Summary:Global Enterprise Services, LLC is seeking a highly skilled Sr. Network Engineer to join our team at Ft. Meade, MD. As a key member of our Defense Enclave Services (DES) team, you will play a critical role in delivering Network Infrastructure services that support the transition of Defense Information Systems Agency (DISA) migration to the...

  • Senior Network Architect

    4 weeks ago

    Fort Meade, Maryland, United States Competitive Range Solutions LLC Full time

    Job SummaryCompetitive Range Solutions LLC is seeking a highly skilled Rapid Response Sr. Network Engineer to join our team. The ideal candidate will have a strong background in network engineering, with experience in designing and architecting routed and switched networks. Key ResponsibilitiesEnsure the baseline configuration of all network assets,...

  • Senior Network Engineering Specialist

    1 month ago

    Fort Meade, Maryland, United States Prominent Global Solutions Full time

    Job OverviewProminent Global Solutions is seeking a highly skilled Senior Network Engineering Specialist to join our team. The ideal candidate will possess a strong background in network design, integration, and security, with a proven track record of delivering complex network solutions.Key Responsibilities:Provide subject matter expertise in network...

  • Senior Systems Administrator

    4 weeks ago

    Fort Meade, Maryland, United States RBR-Technologies Full time

    Job SummaryRBR-Technologies is seeking a highly skilled Senior Systems Administrator to support our customer in Fort Meade, Maryland. As a key member of our team, you will be responsible for implementing, troubleshooting, and maintaining IT systems, as well as managing daily activities, configuration, and operation of IT systems.Responsibilities Provide...

  • Strategic Information Manager III

    4 weeks ago

    Fort Meade, Maryland, United States Constellation West Full time

    Are you a skilled professional seeking a challenging role that leverages your expertise in information management? We are looking for a Strategic Information Manager III to join our team at Constellation West.About Constellation WestConstellation West is a leading provider of Information Technology (IT) engineering services and solutions, as well as non-IT...

  • Electrical Engineer

    1 month ago

    Fort Meade, Maryland, United States TAP Engineering Full time

    Electrical Engineer Job DescriptionTAP Engineering LLC is seeking a highly skilled Electrical Engineer to support our team in the design, analysis, manufacture, and test of digital and RF/analog and mixed electronics hardware at all levels of integration.Key Responsibilities:Designing electrical components and systems, including schematic capture and routing...

  • Cybersecurity Engineer for Enterprise Systems

    4 weeks ago

    Fort Meade, Maryland, United States Amentum Full time

    Job Summary: We are seeking a highly skilled Cybersecurity Engineer for Enterprise Systems to join our team at Amentum. As a key member of our cybersecurity team, you will be responsible for designing and implementing secure enterprise systems, ensuring the confidentiality, integrity, and availability of sensitive information.Key Responsibilities:Assist...

  • Chief Network Design Engineer

    4 weeks ago

    Fort Meade, Maryland, United States JCS Solutions LLC Full time

    JCS Solutions LLC is a premier technology firm specializing in enterprise-wide capabilities, including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services.We deliver expert management consulting and information technology (IT) solutions to federal...