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Client Support Representative

2 months ago

Plymouth Meeting, Pennsylvania, United States ZOOM DRAIN Full time
Position Overview

At Zoom Drain, we prioritize the professional development of our team members. We provide comprehensive training and opportunities for advancement because we understand that career growth is essential for job satisfaction. Joining Zoom Drain means stepping into a dynamic environment filled with opportunities.

The Customer Service Specialist role is crucial to our operations. Our Service Coordinators are the heartbeat of our organization, as they create the first impression for our customers. At Zoom Drain, our Service Coordinators are dedicated and empathetic to the needs of our clients.

**THIS IS NOT A REMOTE POSITION

Key Responsibilities | WHAT YOU'LL BE DOING

  • Conduct preventative outreach by making outbound calls and scheduling appointments with existing clients.
  • Efficiently manage incoming customer inquiries.
  • Identify and evaluate customer needs to ensure satisfaction.
  • Foster sustainable relationships built on trust through open and interactive communication.
  • Provide accurate, valid, and complete information utilizing appropriate methods and tools.
  • Achieve personal and team sales goals and call handling metrics.
  • Communicate and coordinate with customers according to their requirements.
  • Prioritize and assign work orders to the available workforce.
  • Address complaints, offer suitable solutions and alternatives within specified timeframes, and follow up to confirm resolution.
  • Maintain records of customer interactions, process accounts, and organize documentation.
  • Adhere to communication procedures, guidelines, and policies.
  • Go above and beyond to engage with customers.

We seek Service Coordinators who are genuinely passionate about assisting customers and enjoy problem-solving. We value individuals who are:

  • Proficient in handling phone interactions with strong active listening skills.
  • Skilled in computer applications, including Google Drive, Sheets, and Docs.
  • Customer-oriented with the ability to adapt to various customer types.
  • Capable of remaining composed in high-pressure situations.
  • Excellent communicators with strong presentation skills.
  • Adept at multitasking, prioritizing, and managing time effectively.
  • Personable and able to convey warmth and friendliness over the phone.
  • Bilingual in Spanish is a plus.
  • Located within a reasonable commuting distance to our office.

Compensation & Benefits | WHAT WE OFFER

  • Flexible full-time or part-time availability.
  • Medical benefits for full-time employees.
  • Weekly pay schedule.
  • Bonus opportunities.
  • Paid sick days, PTO, and holidays for full-time employees.
  • Recognition and rewards for outstanding performance.
  • A positive team environment.
  • Participation in Zoom Drain team events.
Salary:
  • Competitive hourly rate based on experience.

For more information about our company, please visit our website.

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