Director of Client Care

6 days ago


Sunnyvale, California, United States Home Instead Full time
Job Title: Director of Client Care

As a key member of our team, you will play a vital role in ensuring the highest level of care and satisfaction for our clients. Your primary responsibility will be to develop and maintain positive relationships with clients and their families, providing exceptional service and support.

Key Responsibilities:
  • Conduct quality assurance visits with clients to ensure their needs are being met
  • Develop and implement strategies to improve client satisfaction and retention
  • Collaborate with our staffing team to match clients with the right caregivers
  • Provide ongoing support and training to caregivers to ensure they have the skills and knowledge needed to provide exceptional care
  • Monitor and report on client and caregiver activity, identifying areas for improvement and implementing changes as needed
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of the senior care industry and best practices
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The satisfaction of knowing you are making a difference in the lives of our clients


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