Computer Systems Technician

7 days ago


Bristol, Florida, United States Inspired Technologies Inc Full time
Job Summary

We are seeking a highly skilled and experienced Network Support Specialist to join our team at Inspired Technologies Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide remote and onsite technical support to client end users with the highest quality in customer service
  • Create and process all customer service requests to resolve client issues in a timely fashion
  • Perform onsite technical support and system installation at client sites
  • Utilize research tools for reviewing client documentation as needed in support activities
  • Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting
  • Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues
  • Complete technical support projects and tasks as assigned by manager
  • Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service
  • Develop & present monthly ongoing training activities to your manager and complete activities as outlined
  • Attend company meetings as required
Requirements
  • Minimum 2 years IT working experience
  • Preferred 2 years experience working for IT company or Managed Services Provider
  • Excellent problem solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources
  • Ticket System ConnectWise (Preferred), Autotask, or other ticket system
  • Remote Monitoring & Management (RMM) N-Central, Automate/LabTech, Continuum, Autotask Endpoint Management (AEM), etc.
  • Technology Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubiquiti, Exchange, Office 365, Domain Management, Hyper-V, VMware, ESX, QuickBooks, MS Office Suite, SQL, network topology, network printers, scanners, hardware and software installation, OS installation
Preferred Experience
  • IT Managed Service Provider (MSP): 2 or more years
  • Network Administration: 3 or more years
  • Provided IT support at a Law Enforcement Agency
  • Familiar with Computer Aided Dispatch (CAD) systems such as SmartCOP
Education
  • High school or equivalent
Ideal Certifications
  • Network +
  • A+ Certified
Physical Requirements
  • Must be able to lift, pull, and push up to fifty pounds
  • Frequent bending, stooping, crawling, lifting, and reaching
  • Ability to drive a pick-up truck or van
  • Must be able to operate computer equipment for extended periods of time
  • Must be able to stand for extended periods of time
  • Must be able to physically and legally drive a vehicle
  • Flexible to work after hours and on weekends as needed


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