Park City Hospitality Specialist

2 days ago


Park City, Montana, United States POWDR Full time

Job Overview:

We are seeking an experienced Park City Hospitality Specialist to join our team at Woodward Park City. The successful candidate will provide exceptional guest service, communicate effectively with guests and colleagues, and contribute to the overall success of our action sports facility.

About the Role:

The ideal candidate will have a strong background in customer service, a passion for the action sports industry, and the ability to work well under pressure. As a Park City Hospitality Specialist, you will be responsible for greeting arriving guests, providing product knowledge, and ensuring seamless guest experiences.

Key Responsibilities:

  • Greet arriving guests and assist with reservation check-in
  • Provide product knowledge to members/customers by explaining the type of product or program offered
  • Work with internal and external departments to ensure one seamless guest experience
  • Receive and respond to specialized product inquiries, memberships, and programs via phone, email, chat, and person
  • Serve as a champion of the brand and help save guest/member experiences through excellent communication and brand awareness
  • Update membership, email, and customer database systems with required customer information, notating profiles as necessary
  • Review and address any guest feedback across multiple channels of communication
  • Ensure consistent daily opening/closing procedures

Benefits:

This role offers a competitive salary range of $40,000 - $55,000 per year, based on experience. In addition to the salary, you will also receive access to our world-class facilities, complimentary access to Snowbird and most POWDR-owned resorts, friends & family discounts, and career development opportunities.



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