Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Woodward Park City in Park City, Utah. This is a unique opportunity to work in a fast-paced environment, providing exceptional guest service and contributing to the overall success of our action sports facility.
About the Role:
The ideal candidate will have excellent communication skills, a passion for the action sports industry, and the ability to work independently with minimal supervision. As a Customer Service Representative, you will be responsible for greeting arriving guests, assisting with reservation check-in, providing product knowledge, and ensuring seamless guest experiences.
Key Responsibilities:
- Greet arriving guests and assist with reservation check-in
- Provide product knowledge to members/customers by explaining the type of product or program offered
- Work with internal and external departments to ensure one seamless guest experience
- Receive and respond to specialized product inquiries, memberships, and programs via phone, email, chat, and person
- Serve as a champion of the brand and help save guest/member experiences through excellent communication and brand awareness
- Update membership, email, and customer database systems with required customer information, notating profiles as necessary
- Review and address any guest feedback across multiple channels of communication
- Ensure consistent daily opening/closing procedures
Benefits:
This role offers a competitive salary range of $35,000 - $45,000 per year, based on experience. In addition to the salary, you will also receive access to our world-class facilities, complimentary access to Snowbird and most POWDR-owned resorts, friends & family discounts, and career development opportunities.
About Us:
Woodward Park City is part of the POWDR resort company, a group of outdoor enthusiasts who share a passion for action sports and creating unforgettable experiences for our guests. We believe in fostering a culture of inclusivity, creativity, and diversity, and we are committed to making a positive impact in the communities we serve.
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