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Overseas Account Service Associate

2 months ago

Oklahoma City, Oklahoma, United States Teleflora Full time
Job Overview

Company Overview:
Teleflora has been a part of The Wonderful Company since 1979, establishing itself as the leading flower delivery service worldwide. With a vast network of over 10,000 member florists across North America, we pride ourselves on providing exceptional service and hand-arranged floral arrangements delivered directly to our customers.

Position Summary:
We are seeking a dedicated individual to join our International Customer Service team. This role involves maintaining and reconciling our International accounts, ensuring smooth communication with affiliates regarding account management, adjustments, and special mailings.

Key Responsibilities:

  • Serve as the primary contact for Teleflora and our International affiliates, delivering outstanding service that emphasizes our commitment to International orders.
  • Develop a comprehensive understanding of Teleflora Statements, focusing on International orders and necessary adjustments.
  • Maintain accurate spreadsheets and reconcile monthly statements for International accounts.
  • Update pricing and directory information pertinent to our International clientele.
  • Prepare and process International wire transfers and manage special handling of checks.
  • Acquire in-depth knowledge of the Customer Service and International Services Departments to effectively address inquiries related to flower orders sent to and from International locations.
  • Collaborate with both domestic and international florists to resolve any issues concerning International orders.
  • Document and track customer complaints accurately to facilitate monitoring and resolution of concerns.
  • Coordinate with other departments to support overall departmental objectives.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or equivalent.

Skills and Competencies:

  • Bilingual in Spanish is preferred but not mandatory.
  • Basic accounting knowledge related to accounts receivable and accounts payable transactions.
  • Proficient in PC applications with strong Excel skills.
  • Ability to make informed decisions with minimal supervision.
  • Basic understanding of world geography is advantageous.
  • Strong written, verbal, analytical, and interpersonal communication skills.
  • Excellent organizational abilities with the capacity to manage multiple tasks efficiently.
  • Outstanding customer service skills characterized by friendliness, courtesy, and helpfulness.
  • Ability to communicate clearly and effectively, utilizing proper diction and grammar.
  • Meticulous attention to detail, ensuring accuracy in spelling and appropriate abbreviations.

Working Environment:

  • Willingness to work extended hours as needed to meet company deadlines.
  • Flexibility in shift requirements may vary based on departmental needs.
  • High-volume periods may necessitate working during holidays.
  • Fast-paced and solution-oriented office atmosphere.

Additional Information:

  • We offer a competitive benefits package, including medical, vision, dental, and a 401k plan with matching eligibility.
  • Opportunities for professional development and internal mobility.
  • Training programs for management and leadership, along with continuous improvement initiatives.
  • Commitment to employee wellness and health.

Join us at Teleflora, where we combine the art of floral arrangements with a commitment to customer satisfaction, ensuring every delivery is a memorable experience.