Digital Imaging Solutions Specialist

2 weeks ago


Belvidere, Illinois, United States IMAGETEC LP Full time
Job Description

We are seeking a skilled technician with expertise in HP, Konica, and Toshiba products to provide top-notch service to our clients.

The ideal candidate will have a strong background in technical abilities, diagnosing and troubleshooting techniques, and productivity.

Responsibilities include:

  • Completing training classes successfully and effectively servicing machines in their territory
  • Requesting assistance when necessary to meet customer demands and prevent incompletes from occurring
  • Developing territory and inventory management skills to provide cost-effective use of parts
  • Following proper call-closing procedures
  • Showing measurable progress in technical abilities, diagnosing and troubleshooting techniques, and productivity
  • Other duties as assigned

Requirements include:

  • Valid driver's license and proof of insurance
  • Maintaining an up-to-date file of service manuals, part books, and other service literature
  • Maintaining a tool kit, supplies, and accurate inventory for assigned territory
  • Maintaining benchmarks for first call effectiveness, average calls per day, incompletes, and proper use of part and inventory stock
  • Maintaining effective relationships with customers and fellow employees
  • Providing sales support as required
  • Completing all customer paperwork and expense reports accurately and timely
  • Familiarity with IMAGETEC LP's policies and procedures

IMAGETEC LP offers a comprehensive benefits package, including medical, dental, vision, 401k, paid vacation/sick time, bonus potential, and performance recognition.

IMAGETEC LP is an equal opportunity employer.

Company Description

IMAGETEC L.P. is a leading provider of digital imaging and document management solutions for businesses in the Chicago metropolitan area.

We have been recognized as a Konica Minolta and HP Service Excellence Dealership and have more HP & Konica Minolta Master Technicians than any other dealer in the Midwest.

Our philosophy is centered around customer satisfaction and providing excellent value to our clients.

We are looking for individuals who are passionate about technology and committed to delivering exceptional service.



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