Production Supervisor

7 days ago


Rural Hall, North Carolina, United States Inmar Full time
Job Title: Sr. Supervisor, Production

Under the general direction of a manager, the Sr. Production Supervisor is responsible for overseeing the work of associates in an assigned production department within a warehouse facility and ensuring the team adheres to all Company policies, SOPs, and customer KPIs/contractual commitments.

Key Responsibilities:
  • Supervise associates in a production department of the facility
  • Approve all associate time worked and performance reviews
  • Shift priorities to adjust to changing business demands
  • Project staffing needs and participate in the interview and selection process
  • Follow and enforce all Company policies and procedures in the facility
  • Ensure facility compliance to Federal and State regulations
  • Monitor, report, and work to prevent losses in the facility
  • Provide daily, weekly, and monthly statistics and operations updates
  • Maintain a thorough knowledge of all SOP's pertaining to facility and operations
  • Oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments
  • Able to adequately perform and document periodic regulatory inspections of the facility, including but not limited to, sanitation inspections and hazardous waste storage area inspections
  • Ability to meet set production and quality goals and follow standard operating and safety procedures
  • Promote constant and measurable improvement; teach and enforce quality procedures
  • Maintain a clean, professional, secure and safe working environment
  • Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills
  • Provide superior customer service and maintain professional and courteous relations with strategic partners
  • Provide superior service by exceeding customer expectations for quality product and processing turnaround; ensure exceptional customer service key performance indicators (quality controls, unannounced inspections, inventory accuracy and security, etc.)
  • Identify and ensure associate and customer concerns are resolved, using own judgment or consulting others when needed
  • Communicate in a professional manner with (or to) individuals or groups verbally and/or in writing (e.g. customers, vendors, associates)
Leadership Responsibilities:
  • Conduct regular scheduled staff meetings with associates
  • Effectively communicate goals, expectations, areas for improvement, and successes to associates
  • Contribute to employee development by providing training, coaching, and promotional opportunities
  • Administer corrective action to employees in conjunction with Manager and GT Department opportunities
Additional Responsibilities:
  • Performs other duties as assigned
  • Complies with all policies and standards
Requirements:
  • Associates in Business Administration, Management, Accounting, Finance or related field required
  • 4-6 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
  • Bilingual English/Spanish communication skills are advantageous in the role
  • Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word)
  • Knowledge of warehouse safety and security practices
  • Physically able to work in a non-climate-controlled environment
  • Ability to operate and troubleshoot department equipment, i.e. material handling equipment; such as the forklift and pallet jack
  • Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste manifests, and serve the facility as an Emergency Coordinator
  • Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from daily operational activities
Physical Demands:
  • Use Hands to Handle Objects - Regularly
  • Reach with Hands or Arms - Regularly
  • Talk or Hear and Read Instructions - Regularly
  • Stand, Kneel, or Stoop and Lift 20 Pounds - Regularly
  • View Items at a Close Range - Regularly

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