Customer Service Ambassador

3 weeks ago


Broken Arrow, Oklahoma, United States Wrights Gourmet Full time
About the Role

We are seeking a talented Customer Service Representative to join our team at Wrights Gourmet House. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with every interaction.

Key Responsibilities
  • Provide warm and welcoming service to customers, ensuring a positive experience in our cafe, bakery, deli, and catering company.
  • Greet and serve guests in a friendly and efficient manner, handling face-to-face, telephone, and online interactions.
  • Describe and sell our menu selections and services, highlighting our signature touch and commitment to quality.
  • Plan and execute off-premise catering deliveries and on-premise full-service catering, ensuring seamless execution and customer satisfaction.
  • Enter and settle orders, maintaining accuracy and attention to detail.
  • Maintain a clean, safe, and exciting environment, including market, dining rooms, patio, rest rooms, and parking areas.
  • Greet and guide guests, providing assistance and support as needed.
  • Help customers with carry-outs, ensuring a smooth and efficient process.
  • Perform basic food prep, including washing produce, seasoning meats, portioning dressings, and other tasks as needed.
  • Receive, unpack, and store deliveries, maintaining a well-organized and efficient workflow.
  • Assist other stations as needed, demonstrating flexibility and teamwork.
Benefits
  • Paid Time Off
  • Individual medical coverage with a substantial employer contribution (FT only)
  • 401k plan with a company match (FT only)
  • Employee discounts
  • CLOSED on Sundays, Christmas, and Thanksgiving Day
  • Working alongside a talented, friendly, and long-term staff who share their experience and knowledge
  • Ample opportunities to cross-train and move up
  • Also available through payroll deduction at very competitive rates: life, disability, dental, and vision
Requirements
  • Love to work with the public
  • Work quickly and thoroughly
  • Thrive in a busy, organized environment
  • Enjoy teamwork and helping customers
  • Seek long-term employment (one year or more)
  • Understand that hospitality staff works when others are playing, especially on Saturdays and during the Holiday Season (Nov. 1 through Dec. 31)
  • Welcome a drug-free, smoke-free environment
  • Agree to a pre-employment background check (criminal and driving)
  • Can lift up to 50 lbs. on a regular basis


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