Community Navigator

2 months ago

Olympia Fields, United States Aunt Martha's Full time

The Community Navigator for the Breast Cancer Patient Navigation Program will serve as a vital link between patients, healthcare providers, and community resources. This role focuses on supporting breast cancer patients by assisting them with navigating the healthcare system, accessing resources, and overcoming barriers to care. The Community Navigator will work closely with patients, families, and medical teams to ensure timely screening and diagnosis, and follow-up care, with an emphasis on culturally competent care and addressing social determinants of health.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Support and Advocacy:

· Ensure patients receive breast cancer prevention, screening and diagnostic services.

· -Provide personalized support to patients throughout their healthcare journey, and throughout the screening and diagnostic process.

· Act as a liaison between patients and healthcare providers, ensuring clear communication and helping to address any concerns or questions.

· Advocate for patients’ needs within the healthcare system, helping them to navigate complex medical and insurance processes.

· -completion of all trainings and certifications within indicted time frame

· as indicated per program funder

Resource Coordination and Referrals:

· Connect patients with appropriate community resources, including financial assistance, transportation services, support groups, and counseling.

· Familiarize oneself with databases of community resources available to breast cancer patients and their families.

· Work with social workers, case managers, and other healthcare professionals to coordinate care and referrals.

Outreach and Education:

· Conduct outreach to underserved communities to increase awareness of breast cancer, early detection, and available resources.

· Organize and participate in community events, workshops, and health fairs to educate the public about breast cancer prevention and the importance of regular screenings.

Data Management and Reporting:

· Document patient interactions, care plans, and referrals in the EMR (Athena), ensuring accurate and timely records.

· Monitor patient progress and outcomes, and report on program metrics and patient satisfaction.

· Assist with the evaluation of the program’s effectiveness and contribute to continuous improvement efforts.

Collaboration and Teamwork:

· Collaborate with healthcare providers, including and primary care physicians, to ensure coordinated care.

· Participate in multidisciplinary team meetings to discuss patient cases and develop comprehensive care plans.

· Work closely with the program manager and other navigators to share best practices and improve program services.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE:

· Bachelor’s degree in social work, public health, or a related field preferred.

· High school diploma or equivalent with a minimum of 2 years of experience in a healthcare, social service, or community-based setting or

LANGUAGE SKILLS

Ability to speak, read and write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual skills (English/Spanish) a plus

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PERFORMANCE IMPROVEMENT

Ability to understand and demonstrate Aunt Martha's 4-step Performance Improvement process, utilizing the methodology Plan, Do, Study, Act (PDSA).

JOB KNOWLEDGE

Ability to use technical skills and apply knowledge necessary for this position.

QUALITY

Ability to demonstrate accuracy and thoroughness while performing the duties of this position.

SAFETY AND INFECTION CONTROL

Be knowledgeable about and follow Aunt Martha's safety policies and procedures.

OTHER QUALIFICATIONS

Current driver’s license

Current auto insurance

Ability to work late evening hours, weekend hours, and scheduled holidays, as needed

Proficiency in Microsoft Office Suite and experience with electronic medical records (EMR) systems.

Compassionate, patient-centered approach with a commitment to supporting individuals through difficult times, with the ability to work effectively with people from diverse backgrounds.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

This position may involve both office work and community outreach, with occasional travel to healthcare and community sites.

While in the clinic, there may be some exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment. The noise level in the work environment is usually moderate.

ORGANIZATION-WIDE EXPECTATIONS:

· All employees are expected to adhere to Aunt Martha’s mission, vision and guiding principles.

· All employees are expected to adhere to all Agency and Division/Department policies and procedures.

· All employees are expected to maintain all required competencies, registrations; certifications, licenses and personnel file documentation as required by the agency, funders and/or accrediting bodies.

· All employees are expected to embrace diversity, treat our patients and co-workers with dignity, respect, and hold others to these standards.

· All employees are expected to uphold the confidentiality requirements of all patient records consistent with HIPPA, State, and Federal laws and regulations

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