Academic Advisor/Student Success Specialist

1 week ago


Detroit, Michigan, United States William Paterson University Full time
Job Summary:

William Paterson University seeks a dedicated Academic Advisor/Student Success Specialist to support online learners and foster a collaborative online environment. This role involves providing academic advising services to students from acceptance to degree completion, ensuring a cohesive and student-centered experience.

Key Responsibilities:

  • Maintain a substantial caseload of WP Online Undergraduate students, providing guidance on academic curricula, requirements, and majors.
  • Engage with students to facilitate academic progression toward degree completion, responding to questions and concerns in a timely and helpful manner.
  • Track students' academic progress, initiating outreach to those in academic jeopardy and making referrals as needed.
  • Support new students' onboarding and success services, collaborating with Enrollment Management offices to ensure a smooth matriculation process.
  • Attend strategic meetings with School of Continuing and Professional Education staff to resolve student roadblocks and promote student success.
  • Remain current with emerging trends in online learning and best practices, representing the office in campus-wide conversations.
  • Establish and maintain collaborative working relationships with University leadership, administrators, faculty, and staff.
  • Assist with tracking WP Online initiatives, including longitudinal tracking, outcome reporting, and key performance indicators.

Requirements:
Bachelor's degree from an accredited college or university required; Master's degree preferred. Three years of academic advising or related student affairs experience in an educational setting. Experience with Banner Student Information System, Microsoft Office, and Navigate preferred. Proficient in academic advising, coaching, and mentoring, with excellent interpersonal, presentation, written, and oral communication skills.
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