Clinical Support Specialist

4 weeks ago


Cincinnati, Ohio, United States Medpace Full time
Job Summary:
Medpace is seeking a skilled Clinical Support Specialist to join our team. As a key member of our service desk, you will be the first point of contact for employees, external site personnel, and study sponsors experiencing issues with our custom applications. Your expertise will help resolve tickets and messages, contributing to the company's mission of advancing clinical research.

Responsibilities :
Provide timely and accurate support for ClinTrak applications and other supported systems;
Act as a liaison between end users and application development teams;
Develop and implement approaches for the use of ClinTrak applications and other supported systems;
Provide system trainings and demos to Medpace users;
Perform other support-related tasks to meet company objectives.

Qualifications :
Bachelor's degree and 1 year of industry-related experience;
Strong organizational skills, detail-oriented, flexible, with strong communication skills;
Knowledge of Microsoft Windows operating systems;
Ability to work in a team environment;
Experience in Microsoft Office (Excel, Access), and other database system experience preferred.

Medpace Overview :
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through our scientific and disciplined approach.

Why Medpace?:
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

Medpace is a company that positively impacts the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

At Medpace, we offer a competitive PTO package, starting at 20+ days, competitive compensation and benefits package, flexible work schedule, company-sponsored employee appreciation events, employee health and wellness initiatives, community involvement with local nonprofit organizations, discounts on local sports games, fitness gyms, and attractions, modern, eco-friendly campus with an on-site fitness center, structured career paths with opportunities for professional growth, and discounted tuition for UC online programs.

Medpace has been recognized as a Top Workplace in 2024 by The Cincinnati Enquirer, one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024 by Forbes, and continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility.

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

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