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Travel Consultant
2 months ago
About the Role:
Cascade Innovations is seeking a highly skilled Travel Advisor to join our team. As a Travel Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:
- Actively consult with customers to understand their travel needs and provide personalized recommendations.
- Sell our entire product range, including services and additional offers, to meet customer needs.
- Maintain high-quality customer interactions and ensure sales and quality standards are met.
- Support customers in transitioning to digital channels and ensure seamless ticket purchasing experiences.
- Act as a competent contact person for customer inquiries, refunds, and other concerns.
- Provide assistance with non-railway related issues and ensure customer satisfaction.
Requirements:
- Completed vocational training as a Kaufmann für Verkehrsservice (merchant for traffic services) or comparable commercial training.
- Professional experience as a travel advisor or similar role.
- Strong knowledge of traffic geography and customer service skills.
- Excellent communication skills in German, both written and spoken.
- Good manners and a well-groomed appearance.
What We Offer:
Cascade Innovations provides a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package.
