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Food Service Representative

2 months ago

Jacksonville, Texas, United States UT Health East Texas Full time

Job Summary:

UT Health East Texas is seeking an experienced Food Service Representative to join our team. As a Food Service Representative, you will be responsible for preparing and serving meals to hospital patients, providing simple assistance if needed, and meeting other patient food service requests and needs.

Key Responsibilities:

  • Prepares and serves meals to hospital patients in a timely, attractive, and accurate manner.
  • Provides simple assistance if needed and meets other patient food service requests and needs.
  • Delivers patient trays following the customer service standards outlined in the Food Service Policy Manual.
  • Serves as a liaison between patients, the Food Service Department, and the Nutrition Service Department.
  • Assembles trays in a timely, attractive, and accurate manner.
  • Uses approved food safety practices and quality food presentation skills to meet food sanitation regulations and to provide quality products.
  • Utilizes hospital computerized information and telecommunication systems for patient diet information in a standardized method.
  • Maintains an organized, efficient, clean, and sanitary work area to assure a smooth and continuous work flow for patient tray services.
  • Complies with UT Health, departmental, TJC, TDH, and other regulatory agency standards.
  • Understands the basis of hospital diets and knows where to look for information.
  • Maintains professional appearance and cleanliness and remains composed under stressful situations.
  • Follows UTHET infection control policies.
  • Participates in quality improvement special projects and attends in-services to maintain and improve operations and to increase customer satisfaction.

Requirements:

  • High School Diploma or Equivalent preferred.
  • Mandatory satisfactory completion of required nutrition in-service classes.
  • 1-3 years general work experience preferred.
  • 1-3 years institutional food service experience preferred.
  • Tyler Smith County Public Health District Food Training Certificate required within six months of hire.
  • Excellent, positive interpersonal/communication skills.
  • Ability to use hospital information system.
  • Maintain filing system.
  • Ability to read/write.
  • Ability to follow oral and written instructions.
  • Self-motivated efficient work habits.
  • Work well in a team.
  • Make diet-related decisions based on physician diet orders.
  • Answer telephones and provide positive customer service.
  • Subject to many interruptions.
  • Frequent exposure to a variety of elements including cleaning supplies.
  • Exposure to patients with various ailments and from various socioeconomic backgrounds.
  • Understand and adapt service techniques based on patient age and cultural background.

Behavioral Standards:

  • Service:
    • Patient-Centered Customer Service: Genuinely care about people.
    • Cultivate a compassionate environment: Changing lives for the better together.
  • Quality:
    • Clinical and Operational Excellence: A relentless drive to be the best.
    • Holistic Approach: Think and act for the benefit of the whole.
  • People:
    • Promote a collaborative environment: Build effective working relationships with others.
    • Identify and Develop Talent: Prepare others to deliver excellence.
  • Financial:
    • Business Acumen: Know, own, and drive our business.
    • Continually Simplify and Improve: Work to make everything as efficient as possible.
  • Growth:
    • Foster Innovation: Seek and apply leading-edge solutions.
    • Set Clear Direction: Tell others where you are going, how to get there, and why.

Physical Requirements:

  • Ability to stand, walk, and work continuously.
  • Ability to reach, stoop, bend, kneel, and crouch frequently.
  • Ability to lift, push, and pull heavy objects frequently.
  • Requires moderate physical exertion on a continuous basis.
  • Exposure to heat/cold, odors, and varying degrees of kitchen elements.