Customer Service Associate

2 months ago


Jacksonville, Texas, United States Wingstop Full time
Become a Key Player at Wingstop

At Wingstop, we are dedicated to fulfilling cravings with our signature flavors. Our mission revolves around providing an unforgettable dining experience with our freshly prepared wings, expertly seasoned fries, and beloved sides. If you have a passion for flavor and exceptional service, Wingstop could be your ideal workplace.

What We Offer:

  • Employee meal discounts
  • Exclusive employee benefits
  • Flexible scheduling options
  • Opportunities for career growth within the company

As a cashier at Wingstop, your role will involve efficiently processing customer orders and ensuring seamless communication with the kitchen team. It is essential to maintain quick and effective interactions with both customers and staff to guarantee timely service. Cashiers will manage cash transactions, respond to customer inquiries, and assist with product replacements as necessary. This position requires strong teamwork skills in a fast-paced environment, where fostering positive relationships with guests is paramount.

Important Information:

This overview serves to highlight the primary responsibilities and expectations of the role, rather than providing an exhaustive list of duties and qualifications.

We are committed to being an Equal Opportunity Employer, recognizing that our employees are our most valuable asset. We strive to provide equal employment opportunities to all individuals, regardless of legally protected classifications.

Additional Information:

- Previous experience in cashiering or the restaurant industry is preferred
- Food Handler Certification is required

Essential Skills & Attributes:

- Competence in operating computerized cash register systems (POS)
- Strong skills in cash handling
- Ability to maintain professionalism and composure under pressure
- Excellent interpersonal and customer service abilities
- Commitment to integrity, honesty, and accountability

Core Responsibilities:

  • Greet and assist customers both in-person and via phone
  • Process orders and provide detailed menu information
  • Handle cash, credit, and gift card transactions
  • Make recommendations and address customer questions
  • Ensure orders are completed accurately and promptly
  • Check the presentation of orders before serving
  • Balance the cash register and maintain a clean workspace
  • Follow safety and sanitation protocols
  • Adhere to uniform standards for professional appearance
  • Resolve customer concerns and escalate issues when necessary
  • Create positive experiences for customers
  • Support kitchen staff and follow management directives


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